Frequently Asked Questions
1. What payment methods do you accept?
We accept a wide range of payment methods to ensure convenience for our customers. These include Visa, MasterCard, American Express, JCB, Diners Club, and Discover Card credit cards.
2. How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number on the carrier’s website to monitor the status and location of your package.
3. What is your return policy?
Our return policy allows you to return items within 18 days of receiving your order. To initiate a return, please contact our customer service team for detailed instructions. For more information, please refer to our Return & Refund Policy.
4. How long does it take to process a refund?
Refunds typically take between 4-8 business days to process after we receive your returned item. You will be notified via email once your refund has been issued.
5. Do you ship internationally?
Currently, we only offer shipping within the United States. We do not provide international shipping services at this time.
6. How much is shipping?
The shipping fee for orders within the United States is a flat rate of $7.35, regardless of the order size or destination.
7. Can I change my shipping address after placing an order?
If you need to change your shipping address after placing an order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be guaranteed if the order has already been processed.
8. What should I do if I receive a damaged item?
If you receive an item that is damaged or defective, please contact our customer service team immediately. We will guide you through the process of returning the item and arranging for a replacement or refund.
9. Can I cancel my order?
You may cancel your order before it has been processed and shipped. To cancel an order, please contact our customer service team promptly. Once the order has been shipped, it cannot be canceled and must be returned.
10. Do you offer gift cards?
Yes, we offer gift cards in various denominations. Gift cards can be purchased directly on our website and are a great option for gifting to friends and family.
11. How do I use a promotional code?
To use a promotional code, enter it in the designated field during the checkout process. The discount will be applied to your order total before you complete your purchase.
12. What if I forgot my account password?
If you forget your account password, click on the “Forgot Password” link on the login page. Follow the instructions to reset your password via email.
13. Are my payment details secure?
Yes, we prioritize the security of your payment information. All transactions are processed using industry-standard encryption technology to protect your data.
14. Do you charge sales tax?
No, we do not charge sales tax on any purchases made through our website. The price you see at checkout is the final price you will pay, excluding any applicable shipping fees.
15. How can I contact customer service?
You can reach our customer service team via email at [email protected]. We are available to assist you with any questions or concerns you may have.
16. What is your handling time?
Our handling time is 3-4 business days from the date you place your order. This is the time it takes for us to process, pack, and prepare your order for shipment.
17. What is the transit time for shipping?
The transit time for shipping is 4-8 business days. This is the time it takes for the carrier to deliver your package after it has been shipped.
18. How do I create an account?
To create an account, click on the “Sign Up” button on our website and fill in the required information. Having an account allows you to track your orders, save your preferences, and enjoy a faster checkout process.
19. What are your business hours?
Our business hours are Monday to Saturday, with our cut-off time at 6:00 PM. During these hours, our customer service team is available to assist you.
20. Can I track my return?
Yes, once you initiate a return, you will receive a tracking number to monitor the return shipment. This allows you to see when your returned item reaches us.
21. Do you offer expedited shipping?
Currently, we only offer standard shipping within the USA. We do not provide expedited shipping options at this time.
22. What happens if my package is lost?
If your package is lost in transit, please contact our customer service team as soon as possible. We will work with the carrier to locate your package or arrange for a replacement.
23. Can I place an order over the phone?
Currently, we only accept orders placed through our website. This ensures that your payment information is processed securely.
24. How do I update my account information?
To update your account information, log into your account and navigate to the account settings page. Here you can update your personal details, address, and payment information.
25. What if I entered the wrong shipping address?
If you entered the wrong shipping address, please contact our customer service team immediately to correct it. We will do our best to update the address, but changes cannot be guaranteed if the order has already been processed.
26. How do I unsubscribe from your mailing list?
You can unsubscribe from our mailing list by clicking the unsubscribe link at the bottom of any promotional email. Alternatively, you can manage your email preferences in your account settings.