Refund & Returns Policy

In the event that you are not satisfied for any reason, we offer a hassle-free return and refund policy for eligible items. Please review the following details:

Return Process

If you are not completely satisfied with your orders, you may return it within 13 days of purchase. To be eligible for a return, the item must be unused and in its original condition. It must be returned in the original packaging with the receipt or proof of purchase.

To initiate a return, please contact our customer service team at assistance@losate.com. Include your order number and the reason for the return in the email. Our customer service team will provide you with the return address and further instructions on how to complete the return process.

Once we receive your returned item, we will inspect it and notify you of the status. We will promptly provide an update regarding your refund.

Refund Process

Upon receiving and processing your returned item, we will initiate the refund to your original payment method. Typically, the refund process takes 7-14 working days to complete. However, please note that the exact time frame may vary based on your financial institution’s policies and processing times. You will receive a confirmation email once the refund has been processed on our end. If you do not see the refund reflected in your account after the specified period, we recommend contacting your bank or credit card company for further assistance. Should you have any questions or concerns about the status of your refund, please feel free to reach out to our customer service team at assistance@losate.com.

Returns Exceptions

The following items cannot be returned or refunded:

  • Customized or personalized products
  • Sale items
  • Products that have been opened or used
  • Products that are returned without the original packaging and accessories

Damaged Products

If your order arrives with any damaged items, we request you to contact our customer service team right away at assistance@losate.com. We prioritize your satisfaction and will quickly arrange for a replacement of the damaged item or issue a refund as per your preference.

Defective Products

Should you encounter any defects with the products received, please don’t hesitate to reach out to our customer service team immediately at assistance@losate.com. Rest assured, we’ll promptly address the issue by providing a replacement for the defective item or issuing a refund.

If you have any questions regarding our return and refund policy, please do not hesitate to contact us at assistance@losate.com.